About U-Pack

Is anyone there to answer my questions?

Yes, we're here! If you can’t find the answer you’re looking for on our website or blog, call us at 844-700-5478 or email us at moving@ Read more...

What size is the U-Pack moving trailer?

The external dimensions of most moving trailers are 28 ft. x 8 ft. by 9 ft. (LxWxH). Internal dimensions are 324 in. x 96 in. x 108 in. (LxWxH), making Read more...

What size are U-Pack's ReloCubes?

U-Pack offers weatherproof ReloCubes for both door-to-door and terminal-to-terminal delivery service. These storage containers are ideal for moving one Read more...

How do I know how much space I will use?

To get the most accurate price possible for your move, it is important to know the amount of space you will need. Visit our Space Estimators to calculate Read more...

Can I ship a small amount of furniture?

Absolutely - just let U-Pack help. We'll deliver a moving trailer or ReloCube to your home. You load your small amount of furniture, and we'll Read more...

What is your phone number?

844-700-5478 is the number to call if you don't have a reservation yet, or you'd like to get more info about U-Pack. If you have a move Read more...

Where is the nearest service center to my residence?

U-Pack services its customers with 290 service centers. Read more...

What if I use more (or less) space than I anticipated?

We understand it can be difficult to predict the amount of trailer space you need for your move. You will be quoted a "per foot" charge that Read more...

How does U-Pack work?

U-Pack is a non-traditional self-move service. You save money by doing your own packing, loading and unloading, and we drive. We deliver a moving trailer Read more...

Will U-Pack provide a ramp or other loading equipment?

U-Pack offers complimentary ramps at most locations to use while loading/unloading your trailer. The ramps are 14 feet long, 2 feet wide, and weigh 145 Read more...

I'm having problems using your website. Can you help?

We're so sorry for any trouble you might be having with our site. Give us a call at 844-700-5478 and we'll be happy to help! Read more...

What areas does U-Pack service?

U-Pack offers nationwide door-to-door service, including service to Alaska and Hawaii. In addition, U-Pack offers service for moves to and from Puerto Read more...

Do you have movers available?

While U-Pack doesn't provide movers (we're a "you pack, we drive" moving company), we do recommend Moving Staffers if you need help with Read more...

Does U-Pack service Canada?

Yes! U-Pack can move you from the U.S. to Canada and from Canada to the U.S. We have several service centers across Canada to serve you. Take a look at Read more...

Is U-Pack open on the weekends?

Our call center is open Monday through Friday from 7 a.m. to 8 p.m. CST and on Saturday from 8 a.m. to 5 p.m. For help reserving a move, the call center Read more...

Does U-Pack charge by weight?

U-Pack does not charge by weight. Instead, U-Pack charges by how much space you use in the moving trailer or how many ReloCube moving containers you need. Read more...

Why don't you service my area?

U-Pack services most areas across the U.S. and Canada. If you get a message saying we don't service your address, give us a call at 844-700-5478. We Read more...

How do I file a claim?

To file a claim, please email moving@upack.com with your information (name, reference number, etc.) and we'll send the required forms for filing Read more...

How does U-Pack work for a move to New York City?

In New York City, U-Pack typically performs a 4-hour live load, meaning you'll be given 4 hours to load while the driver waits with the truck. The 4- Read more...

What if I reserve more ReloCubes than I actually use?

If you reserve more Cubes than you actually use, U-Pack will only charge you for the Cubes you use. For example, if you reserve three Cubes but use two, Read more...

Can you move international?

U-Pack does service moves to and from Puerto Rico and Canada; however, we do not provide other international moving services.   Read more...

Does U-Pack offer military moving services?

U-Pack can help you complete a Personally Procured Move (PPM), also known as a DITY move, for an affordable price. You pack and load, and U-Pack will Read more...

If I only use the space I need, what goes on the rest of the trailer?

Your shipment is the first and only U-Pack shipment in your trailer. U-Pack transportation providers are commercial carriers, which means we may load the Read more...

How do I contact U-Pack?

There are plenty of ways you can reach us! By phone: 844-700-5478 (normal business hours are M-F 7 AM to 8 PM CST) By email: moving@upack.com Read more...

Is U-Pack hiring?

If you're interested in a job with U-Pack, you can view open positions here. U-Pack is headquartered in Fort Smith, AR. Read more...

What is a linear foot?

A linear foot is used to measure your loading space in the trailer - simply a foot (12 inches) in length. Keep in mind that for each foot in length, you Read more...

What are your customer service hours?

We are available Monday through Friday, from 7 a.m. to 8 p.m. CST. Our call center is also open Saturday from 9 a.m. to 4 p.m. CST. You can reach us at 844 Read more...

How do I unsubscribe?

We practice permission marketing. If you would like to stop receiving messages from U-Pack, please visit our opt out page. In any event, U-Pack will never Read more...

How does U-Pack compare to U-Haul?

U-Pack is a “you pack, we drive” moving service, so unlike U-Haul, you don’t have to drive. U-Pack services all 50 states, as well as Read more...

Can U-Pack move me to Mexico?

Unfortunately, we no longer offer service to or from Mexico. Read more...

Do you have rental trucks for local moves?

U-Pack specializes in one-way, long-distance moving. If you're moving locally, we’re happy to refer you to Budget Truck Rental for your move. Read more...

What does U-Pack consider long-distance?

We consider a move that's more than 100 miles a long-distance move. Keep in mind that U-Pack specializes in long-distance moves from state to state. U- Read more...

Where are you located?

U-Pack is headquartered in Fort Smith, AR, but we have service centers nationwide, including Alaska and Hawaii. We also have service centers in Puerto Read more...

Does U-Pack service Europe?

U-Pack does not provide service to Europe. However, U-Pack does provide service to Puerto Rico, Canada, Mexico, and the United States. Read more...

Does U-Pack work within Canada?

U-Pack can help with moves to Canada from the U.S, or we can help with moves from the U.S. to Canada, but we are not able to move within Canada. Read more...

Where can I find U-Pack reviews?

You can find reviews about U-Pack in a number of places: The Better Business Bureau (U-Pack has an A+ rating)The U-Pack WebsiteU-Pack on Read more...

What is your email address?

You can email us at moving@upack.com for general inquiries. If you’d like to get a quote via email, email us at quotes@upack.com.  If you have Read more...

Where can I find the Gypsy Moth/Insect Inspection Checklist?

You can find the Gypsy Moth/Insect Inspection Checklist (for shipments traveling to Alaska, California, Hawaii, Oregon, Washington and British Read more...

What is a bulkhead, and how do I set one up?

U-Pack will provide a fully assembled bulkhead for your move. A bulkhead is a partition, or divider, that separates your household goods from commercial Read more...

If I order moving blankets today when do they arrive?

Most U-Pack box store orders placed before 4 p.m. EST, Monday-Friday, will ship the same day. Orders placed after 4 p.m., or on the weekends will ship the Read more...

Are you ABF?

U-Pack® is a brand under ArcBest Corporation®, which is the parent company of ABF Freight® and ABF Logistics®. ABF Freight is the primary Read more...

What time of the year is the cheapest time to move?

Typically, fall and winter (October through March) are cheapest times to move because it's off-peak moving season for most moving companies. Use our Read more...

How does U-Pack compare to the U-Box?

U-Pack and the U-Box share some similarities and quite a few differences, including container sizes, construction, and much more. Click here to view our Read more...

Is U-Pack a franchise?

U-Pack is not a franchise. Read more...

Do you provide service in Africa?

U-Pack does not provide service to Africa. However, U-Pack does provide service to Puerto Rico, Canada, Mexico, and the United States. Read more...

Do you have rental trucks?

If you’re moving long distance, U-Pack is an affordable alternative to truck rental. You load and unload, and U-Pack does the driving. Move long Read more...

Can I talk to someone at U-Pack about my move?

Absolutely. The U-Pack Call Center is open Monday through Friday, 7 a.m. to 8 p.m. CST. You can reach a U-Pack moving representative at 844-700-5478. We Read more...

What are your DOT and Motor Carrier numbers?

Our Motor Carrier (Interstate Operating Authority) number is MC299107342. Our DOT (Department of Transportation) number is 082866. Read more...

Does U-Pack transport people and pets?

Because of the nature of our trailers, we are unable to transport people or pets. For moving pets, we recommend taking them with you, or using U-Ship. Read more...

I want more information on your services.

Here are a few links to help you learn more about our moving  About U-Pack Frequently asked questionsU-Pack Moving BlogIf you have additional Read more...

Do you ship overseas?

U-Pack does not ship overseas (to foreign countries across the sea). U-Pack does, however, ship to Puerto Rico. If you're interested in moving to Read more...

Are you insured and bonded?

U-Pack is the household goods moving brand of ArcBest Corporation, a transportation and supply chain company with more than 90 years in business. In Read more...

Does someone come to my house and take inventory before I move?

No. U-Pack is a “you pack, we drive” moving company, so you do all the packing and loading yourself! You pay for the space you use, not the Read more...

Does U-Pack have Spanish speaking agents?

Yes. To speak with a Spanish speaking agent, call 800-413-5182. Read more...

How late are service center locations open?

The operating hours at all of the service centers vary. Use the U-Pack coverage map to locate the service center to inquire how late they stay open. Or, Read more...

Where can I file a complaint?

If you need to file a complaint, call our Customer Service department at 800-240-7422, or email moving@upack.com. Read more...

How do I know if my claim got submitted?

You'll receive an email confirmation from the claims department letting you know your claim was successfully submitted. Read more...

I want to write a review of my experience using U-Pack.

If you have already moved with U-Pack, we’d love to hear about your experience. Just email social@upack.com to share. Read more...

Where can I write a compliment to an employee for superior service?

The best place where you can write a compliment to an employee for superior service is on our Facebook page, or on Yelp.com.         Read more...

How do I report a problem with your driver?

You can call us at 800-240-7422 to discuss any issues about drivers. Read more...

What are the hours of operation at my local terminal?

You can find out the hours of operation for your local terminal by calling U-Pack at 844-700-5478, or by calling the terminal directly. Use the U-Pack Read more...

Do you deliver on holidays?

U-Pack does not deliver on major holidays (Memorial Day, Independence Day (U.S. only), Labor Day, Thanksgiving, Christmas Eve, Christmas and New Year' Read more...

Will U-Pack send me a text?

If you tell us you want to receive text messages, U-Pack sends SMS text messages during your move to remind you when you need to take action. We currently Read more...

How long is the wait on the phone?

The phone wait time varies based on the number of callers at the moment.  Wait times may be longer during peak summer months, but you can find Read more...

How long has U-Pack been in business?

U-Pack launched nationwide on October 1, 1997 as an alternative to full-service movers and truck rental. Since that time, U-Pack has arranged over 750,000 Read more...

Can U-Pack move me to college?

Yes! U-Pack is a great solution for student moving. Whether you’re moving to a dorm, an apartment complex, or off-campus housing, we can do it! A U- Read more...

Can I buy a trailer or Cube?

Yes, we do sell used equipment! Check out our ABF used equipment page for additional information.  Read more...

What is considered off-peak?

Off-peak is normally considered as mid-week, and mid-September through mid-April. Read more...

Is fuel included?

Yes - U-Pack includes fuel in your moving quote! This differs from truck rental where you pay to fuel your truck from point A to point B. Watch this video Read more...

How does U-Pack work for a move to Chicago?

In Chicago, U-Pack typically performs a 2-hour live load, which means you'll be given 2 hours to load your belongings while the driver waits with the Read more...

Is U-Pack BBB accredited?

Yes, we are! U-Pack has an A+ BBB rating, and won the 2015 Arkansas BBB Torch Award for Ethics! Read more...

Does U-Pack service Asia?

U-Pack does not provide service to Asia. However, U-Pack does provide service to Puerto Rico, Canada, Mexico, and the United States. Read more...

How is U-Pack different from other moving companies?

The biggest difference between U-Pack and other moving companies is that U-Pack wants to help you save as much money as possible when moving long distance. Read more...

How do I contact your marketing department?

You can reach the U-Pack marketing team at advertising@upack.com. Read more...

Is a special driver's license required?

Since U-Pack does the driving, there is no special driver’s license required.  Read more...

Is insurance void if a lawnmower is shipped?

We do not provide insurance for your items. However, the liability coverage would include a lawnmower as long as the oil and fuel were drained out prior Read more...

Do you sell bubble wrap?

The U-Pack Box Store offers a variety of Bubble Wrap® rolls and Bubble Wrap® bags. Just select the products you need and Read more...

Can U-Pack help move my elderly mother?

U-Pack consultants are very good at helping families move their elderly parents. We can recommend labor assitance for packing, loading and unloading, Read more...

Will I be able to get the container weighed while full and empty?

You may. When reserving your move, please request weight tickets (for an additional cost). If you're a military member, please let your consultant Read more...

Can you move me round trip?

Sure! We can adjust the move details to meet your specific needs. Give us a call at 844-700-5478 to discuss your options. Read more...

I can't wait till Monday for an answer - what can I do?

Our call center is open on Saturdays from 9 am to 4 pm if you can't reach us during the week. Read more...

Do you transport intra-California?

Unfortunately, we aren't able to move from one location in California to another. Read more...

I haven't heard back from you. Are you there?

Yes, we're here! If we haven't gotten back with you, please try us again. You can reach us at 844-700-5478 Monday through Friday 7 AM to 9 PM CST. Read more...

Can I share my ReloCube or trailer with someone else?

Sharing of your U-Pack equipment is possible in some instances. Contact a moving consultant at 844-700-5478 to discuss your specific needs. Read more...

Is there a toll-free number I can use if I'm calling from Canada?

Sure! Our toll-free number is 844-700-5478. Read more...

Do you move in the winter?

Yes, U-Pack handles moves all year round. If you’re worried about driving in winter weather, U-Pack is a great option. Because U-Pack handles all Read more...

Does U-Pack service Australia?

U-Pack does not provide service to Australia. However, U-Pack does provide service to Puerto Rico, Canada, Mexico, and the United States. Read more...

How do I find out about the status of my claim?

You can email moving@upack.com to get he status of your claim. Or, call 844-700-5478 and a moving consultant can check for you. Read more...

Can I return the boxes I don’t use?

If for any reason you aren't happy with your purchase, you can return the entire order within 14 days of the delivery date. Partial returns are not Read more...

What time do you close?

The U-Pack Sales team is available to help with your questions about U-Pack and help you make a reservation from 7 a.m. to 10 p.m. CST Monday through Read more...

Where can I find the B4 customs forms?

If you’re moving to Canada, you will need both the B4 and B4A customs forms. Read more...

Does U-Pack operate in Montana?

Yes, U-Pack services areas on Montana. Give us a call at 844-700-5478 to see if we can service your Montana city. Read more...

Do you move businesses?

U-Pack doesn't move businesses, as we operate under a tariff that only allows us to ship household goods. If you need to move employees to a new city, Read more...

How does U-Pack work for a move to Boston?

In Boston, U-Pack typically performs a live load due to limited parking for our trailers and ReloCubes. This means you'll be given 1 hour to load Read more...

Is U-Pack Moving a member of the Better Business Bureau?

Yes, U-Pack is a proud member of the Better Business Bureau. You can get a report of U-Pack's current standing by visiting the BBB Online or Read more...