Optional Services and Charges

What about loss, damage or theft? Are my goods insured?

Since you pack and load your own goods, which you secure behind our supplied bulkhead/security divider, U-Pack is only responsible for loss and damage Read more...

Will U-Pack move my vehicle or boat?

Unfortunately, U-Pack doesn't move vehicles or boats. If you need to move your vehicle, call Mr. Car Shipper at (877) 528-9627. If you need to move a Read more...

Can I pay a little extra to have the driver help me load or unload?

U-Pack is a “you pack, we drive” moving company, meaning that U-Pack customers do their own packing, loading, and unloading. If you need help Read more...

Where can I purchase boxes and other moving supplies?

U-Pack sells boxes, moving blankets and other moving supplies as a separate service from our transportation services. You can order supplies from U-Pack, Read more...

Will my price ever change?

As detailed in your moving quote, your price will be based on the space that your shipment occupies in our trailer or the number of ReloCubes that you use. Read more...

Does U-Pack offer help for loading or unloading?

U-Pack is a “you pack, we drive” moving company, meaning that U-Pack customers do their own packing, loading, and unloading. If you need help Read more...

What happens if my stuff gets broken?

One the benefits of moving with U-Pack is that you’re in control of the way your items are packed and loaded. We have some great packing and loading Read more...

Does U-Pack offer military moving services?

U-Pack can help you complete a Personally Procured Move (PPM), also known as a DITY move, for an affordable price. You pack and load, and U-Pack will Read more...

Can I add guaranteed transit after I reserve my move?

It's best to add guaranteed transit right when you reserve your move. However, if you want to add it after you reserve and before your move begins, Read more...

Are there any hidden fees with U-Pack?

There are no hidden fees with U-Pack. The only additional costs would be for services you add on, such as storage or expedited delivery. Read more...

How do I get weight tickets?

If you’re moving with the military or other organization that requires proof of the weight of your shipment, we can provide certified weight tickets Read more...

What does "payment isn't due until after the moving trailer is loaded" mean?

This means the card we have on hold for you will not be charged until after the loaded trailer is picked up. Charges will normally run the next business Read more...

How many moving boxes do I need and when should I order them?

It depends on how much you’re moving. U-Pack offers box bundles for virtually every size house. Once you estimate how much you’re moving (try Read more...

Do you have a public liability insurance certificate?

Yes, you can request a Certificate of Liability from U-Pack by emailing moving@upack.com. Within your request, please provide the following information: Read more...

What is the hourly rate for someone to move me?

If you're looking for help with loading and unloading your trailer or ReloCube, U-Pack recommends MovingStaffers. Read more...

Do I have to be present with my belongings to cross the border?

No, you don’t have to be present with your belongings at the border. If you’re moving to Mexico, you’ll need a customs broker. You can Read more...

Can a car go in a trailer?

A car cannot go into a moving trailer. If you need to ship your car, we recommend using Mr. Car Shipper. Give them a call at 877-528-9627. Read more...

Do you rent for commerical storage on a job site?

Not at this time. If you need storage, it must be associated with a long-distance move. Read more...

Will U-Pack disassemble or reassemble my furniture?

U-Pack won't be able to disassemble or reassemble your furniture, but if you need help with this, we can refer you to Moving Staffers, a nationwide Read more...

When will my boxes arrive?

Once you place your box order, you'll receive an estimated arrival date. We can also provide a tracking number for your box shipment. If you didn' Read more...

Who do I talk to about shipping crates or pallets?

If you need to ship a crate or pallet and your shipment weighs more than 150 lbs., ABF Freightâ„  may be able to help. Read more...

Can I pay for the number of moving boxes I want from the U-Pack Box Store?

U-Pack moving boxes come in box bundles with free shipping on every order! Read more...