Reservations

How do I cancel my reservation?

To cancel a reservation, call your U-Pack move consultant at 844-700-5478. No cancellation fee applies as long as the cancellation does not occur within Read more...

What if I need to change or cancel my reservation date?

If you need to change your reservation date, you may do so free of charge. You can change your reservation on the U-Pack website (enter your reference Read more...

When and how do I pay for my move?

Payment arrangements are made when you reserve your move. All major credit cards and debit cards with major credit card backing are acceptable forms of Read more...

How much is the military discount?

The U-Pack military discount (for current and former service members) is $50. To get your military discount, ask for it when making your reservation with Read more...

How do I change the origin or destination address?

If you have a reservation with U-Pack, you can update your move information here up to three business days before your move. If you need to make changes Read more...

I don’t know where I’m moving to yet. Can I still reserve a U-Pack move?

If you don’t know your exact address yet, a U-Pack moving consultant can still provide a quote and reserve equipment for your move. Just remember Read more...

How do I get a receipt?

You can get a copy of your delivery receipt using the U-Pack Document Retrieval Tool. To retrieve your receipt, you'll need your U-Pack tracking Read more...

Do I need to notify my apartment manager/storage facility manager?

If you plan to park the ReloCube or moving trailer at your apartment or at a storage facility, you need to get permission from the property manager before Read more...

I need to move a one bedroom house.

If you are moving out of a one bedroom house or apartment, the ReloCube from U-Pack is ideal. It's a 6' x 7' x 8' metal moving container Read more...

Can someone from U-Pack call me?

Sure. If you'd like someone from U-Pack to call you, email moving@upack.com with your name, phone number, and request for us to call you. We'll be Read more...

When is the best time to move?

Moving rates tend to be higher on certain days - particularly during the last week of the month. You can save money by receiving your trailer on "off-peak" Read more...

I need to move a two bedroom house.

If you need to move your two bedroom home, U-Pack can help. Pack and load a moving trailer or a few ReloCubes and let U-Pack drive your items to your new Read more...

How much is the corporate discount?

If your company has an account set up, it may be able to qualify for discounted labor rates, discounted moving supplies, and discounted storage. If your Read more...

Can I change my form of payment after I reserve?

If you have a reservation with U-Pack, you can update your payment information and other move information here up to three business days before your move. Read more...

Are there discounts for AAA members?

While there is not a specific discount for AAA members, ask your moving consultant how you can save on your moving costs or if you qualify for any other Read more...

Where do I find my tracking number?

When the driver picks up your shipment for transport, you'll receive your tracking number. If you forgot your tracking number, you can always call Read more...

Can I keep the container at my home for loading over several months?

U-Pack doesn't offer on-site storage. However, if you need a little extra time to load, let us know. Contact a U-Pack moving consultant at 844-700-5478 Read more...

What does a U-Pack quote include?

A U-Pack quote includes the driver, fuel, and liability coverage. There are no additional charges for taxes or tolls, and there is no down-payment or Read more...

When should I reserve my move?

We recommend reserving your move as soon as possible. Our moves are reserved based on availability so it is very important to reserve early to secure the Read more...

How soon could you move me?

It's possible that we could move you as soon as tomorrow in our trailer or ReloCube. Call us now at 844-700-5478 (during normal business hours) to Read more...

How do I change my contact information?

If you already have a reservation, you can change your contact information in your My Move Dashboard. Read more...

What do I have to have to reserve a move?

Reserving a move is simple. Give U-Pack your origin address and a valid credit or debit card. No deposit required to reserve, and no money is due at Read more...

What does my "move date" mean?

Your move date is when we bring the equipment to your home to begin loading. For example, if you move date is on a Monday, we'll bring the equipment Read more...

I need to move a three bedroom house.

U-Pack can help you move your three bedroom home. Pay for the space you use in the moving trailer (a typical 3 bedroom fits 17 ft. of space), or pay only Read more...

I need to move a four bedroom house.

U-Pack can definitely help. Our moving trailers can hold a large 4 bedroom home, and if you need more space, it's always available. A typical four Read more...

I'm ready to move. Can you help?

Absolutely - we're always here to help. Get a free moving quote online, or call one of our dedicated moving consultants to get your move going. Read more...

How long does it take to set up a reservation?

It doesn't take long at all. To set up your reservation, start by getting a quote online, then completing the reservation process. Or, call 844-700-547 Read more...

Can you move me today?

If you need to move today, call a moving consultant at 844-700-5478 to see if a trailer or ReloCube can be delivered to your location. U-Pack is open Read more...

How long is my quote valid?

A U-Pack quote is similar to an airline ticket in that pricing can change rapidly due to many factors. To lock in your rate, we recommend reserving your Read more...

What if someone else wants to pay for my move?

That's not a problem! Just make sure you have their permission to use the credit card and enter the card information online or provide the card Read more...

Why haven't I received my reservation confirmation yet?

If you haven't received a confirmation within 24 hours of making your reservation, please call 844-700-5478 or email reservations@upack.com with your Read more...

Why I have I been on hold for so long?

During peak moving season (Memorial Day to Labor Day), we experience very high call volume. This can, unfortunately, result in longer wait times. If you Read more...

Do you do payment plans?

We do not offer payment plans, but we do accept all major credit cards. Payment arrangements are made when you reserve your move. All major credit cards Read more...

I need to delay my move. Can I do that?

Sure! there's no fee or penalty to change your move date. If you need to delay to a later date, you can do so on the MyMove Dashboard on the website, Read more...

How much less would it be if I load at the terminal?

By loading at the terminal, you eliminate the delivery transportation cost. Sometimes, the difference can be significant.  Call a U-Pack Moving Read more...

How do I get weight tickets?

If you’re moving with the military or other organization that requires proof of the weight of your shipment, we can provide certified weight tickets Read more...

How much trailer space should I reserve?

With the moving trailer, you only pay for the linear feet your shipment occupies inside the trailer (down to a 5 ft. minimum). So whether you need the Read more...

Is a deposit required?

No. U-Pack does not require a deposit, and that's a perk customers love! We require a credit card to hold your reservation, but it is not charged Read more...

Do you offer a federal government discount?

While we don't have a federal government discount, we do aim to give you the best price available. Call a U-Pack moving consultant at 844-700-5478. Read more...

How can I know the total cost of my move?

You can know the total cost of your move by looking at your quote. Your quote is your total price to move. It includes the driver, fuel, taxes, and Read more...

What if I don’t know where I’m moving to?

You can still reserve your move even if you don’t know your destination address. If you need to move out before you know your destination, we can Read more...

Do you have anything available tomorrow?

We might! Call 844-700-5478 to see if we can deliver a trailer or ReloCube to you tomorrow for loading. Read more...

What is a Gypsy Moth/Insect Inspection Checklist, and is it required for my move?

The Gypsy Moth/Insect Inspection Checklist is only required if you are moving to or through certain areas including Alaska, California, Hawaii, Oregon and Read more...

Is it better to call to reserve or reserve online?

Either option works best for reserving your U-Pack move. Many customers like the comfort of discussing their needs with a real person. If you'd rather Read more...

Can I give my credit card info at a later date?

If you're ready to reserve your move, we'll need your credit card to hold your reservation. If you need to update your credit card info, you can Read more...

Can I change the card my payment was billed to?

Once the card is charged, we can’t make a change unless the card was charged in error.  If you believe we made an error, please call us at 844-7 Read more...

I have a reservation and want to confirm when my truck will arrive.

To confirm your appointment at origin, you can call one of our moving experts at 844-700-5478. If you want to confirm your appointment at destination, Read more...

I don’t know how much I’m moving. Can I still reserve my U-Pack move?

Absolutely. If you don’t know exactly how much you’re moving, you can still reserve your move. Just estimate how much you’ll be moving ( Read more...

What forms of payment does U-Pack accept?

U-Pack accepts Visa, MasterCard, American Express, and Discover. Read more...

Can I pre-pay for my move?

Unfortunately, we are not able to accept payment for a move before it takes place. Read more...

How do I ship something that doesn't fit in a box?

U-Pack helps people ship all kinds of furniture. Whether you have a few pieces of furniture, a small home, or a large home, U-Pack can help you move items Read more...

Can U-Pack provide service in Manhattan?

Sure. We do what we call a 4-hour live load because parking is so limited. Call us at 844-700-5478, and  a Moving Consultant will be happy to explain Read more...

How do I hire U-Pack?

You can hire U-Pack as your long-distance moving company online or by phone. Simply get a free moving quote online and reserve, or call 844-700-5478 and a Read more...

Do I still have to fill out the Gypsy Moth/Insect Inspection Checklist even if I’m not moving any outdoor household items to California?

Yes. Even if you’re not moving any outdoor household goods listed on the Gypsy Moth/Insect Inspection Checklist, when moving to or through Alaska, Read more...

What is the earliest available loading date for my move?

It depends mostly on where you're moving to. In the majority of our service network, if there's an open appointment for the next business day, we Read more...

My discount wasn't applied - how do I get it applied?

If your discount wasn't applied to your move, call a moving consultant at 844-700-5478 with the discount and we'll add it to your move. You can Read more...

Is it possible to find out how many feet I used on my last move?

It may be possible. Call 844-700-5478 and a moving consultant will try to locate your reference number to see how many feet you used on your previous move Read more...

How can I find out if you've charged my credit card?

Contact the U-Pack Customer Care team at customercare@upack.com to find out if your credit card has been charged. Include your name, reference number, and Read more...

When will payment amount be determined?

Your total payment amount will be determined after you get a moving quote online or by calling a helpful moving consultant at 844-700-5478. Read more...

If I want to move this week, am I too late to reserve?

U-Pack is almost always able to do last-minute moves. Call 844-700-5478 to check on availability and reserve your move. Read more...