What if I need to change or cancel my reservation date?

If you need to change your reservation date, you may do so free of charge. You can change your reservation on the U-Pack website (enter your reference number to find your reservation) or by calling 844-700-5478. Note that a change in your price may occur if your new reservation date falls on a peak or off-peak day.

If it is necessary to cancel your reservation, no cancellation fee applies as long as the cancellation does not occur within one week of your move day. If cancellation occurs within one week of your move day, the following fees may apply:
 

  • If the cancellation occurs within one week of the move, your credit card will be charged a $50 cancellation fee.
  • If the cancellation occurs on the day of the move, your credit card will be charged a $150 cancellation fee.