How do I cancel my reservation?

To cancel a reservation, call your U-Pack move consultant at 844-700-5478. No cancellation fee applies as long as the cancellation does not occur within one week of your move day. If cancellation occurs within one week of your move day, the following fees may apply:

  • If the cancellation occurs within one week of the move, your credit card will be charged a $50 cancellation fee.
  • If the cancellation occurs on the day of the move, your credit card will be charged a $150 cancellation fee.