Storage

How much time do I have to load my goods?

In most instances, you have up to 3 business days at your origin to load and another 3 business days at destination to unload. Arrangements can be made if Read more...

Do you have on site storage until my move in is available?

U-Pack doesn't offer on-site storage, but we can store your belongings at a service center until you're ready to move in. Call a U-Pack moving Read more...

How do I get a free moving quote?

You can get a free moving quote online or by calling U-Pack directly at 844-700-5478. Read more...

Can I keep the container on-site for a few moths after I move?

U-Pack doesn't offer on-site storage. However, if you need a little extra time to unload, let us know. Contact a moving consultant at 844-700-5478 to Read more...

Is anyone there to answer my questions?

Yes, we're here! If you can’t find the answer you’re looking for on our website or blog, call us at 844-700-5478 or email us at moving@ Read more...

Can I store the ReloCube at my location?

U-Pack doesn't offer on-site storage.  Read more...

What if I just need storage while remodeling?

U-Pack doesn't offer on-site storage, but we can provide storage at a local service center. Please call 844-700-5478, and a representative can Read more...

How does U-Pack storage work?

U-Pack storage works like this: You load the trailer or moving container(s) with your belongings and U-Pack stores them at their secure service center Read more...

Who does the packing?

Moving with U-Pack means you do the packing, loading and unloading and U-Pack does the driving. If you need help with packing, we're happy to refer Read more...

What size is the U-Pack moving trailer?

The external dimensions of most moving trailers are 28 ft. x 8 ft. by 9 ft. (LxWxH). Internal dimensions are 324 in. x 96 in. x 108 in. (LxWxH), making Read more...

What size are U-Pack's ReloCubes?

U-Pack offers weatherproof ReloCubes for both door-to-door and terminal-to-terminal delivery service. These storage containers are ideal for moving one Read more...

What can't be shipped on a U-Pack shipment?

Your shipment should not include anything that is poisonous, flammable, corrosive or perishable. Such items include, but are not limited to, the following: Read more...

Can I use U-Pack for on-site rental for storage before moving?

U-Pack doesn't offer on-site storage, however we do offer storage at a local service center. Contact a U-Pack moving consultant to learn more Read more...

How much is storage per month?

Our storage rates vary, depending upon where you're moving to and the time of year. Call a U-Pack moving consultant at 844-700-5478 for pricing Read more...

Can I use the ReloCube only for my renovation?

U-Pack doesn't offer on-site storage, but we can store your belongings at a local service center. Call us at 844-700-5478 to discuss options.  Read more...

How do I cancel my reservation?

To cancel a reservation, call your U-Pack move consultant at 844-700-5478. No cancellation fee applies as long as the cancellation does not occur within Read more...

Do I have to be present when the trailer or ReloCube is dropped off or picked up?

Either you or an adult who represents you should be available when the trailer or ReloCube is delivered at origin and at destination. You will sign for Read more...

What if I need to change or cancel my reservation date?

If you need to change your reservation date, you may do so free of charge. You can change your reservation on the U-Pack website (enter your reference Read more...

What typically fits in a ReloCube?

The ReloCubes measure 6'3"D x 7'W x 8'4"H externally, and internally measures 70"D x 82"W x 93"H. The Cube is large Read more...

Can my trailer or ReloCube be dropped off and picked up in the same business day?

U-Pack typically allows up to three business days to load the ReloCube or trailer. However, there are some circumstances where you may need to load and Read more...

Will U-Pack move my vehicle or boat?

Unfortunately, U-Pack doesn't move vehicles or boats. If you need to move your vehicle, call Mr. Car Shipper at (877) 528-9627. If you need to move a Read more...

When and how do I pay for my move?

Payment arrangements are made when you reserve your move. All major credit cards and debit cards with major credit card backing are acceptable forms of Read more...

Can U-Pack guarantee my delivery date?

Absolutely! U-Pack can guarantee your delivery date, plus you can also choose from expedited and deferred service options for most moves. This service is Read more...

I want a quote for a ReloCube, but I only got a price for a trailer. How do I get a price for a ReloCube?

The U-Pack quote you see online is the option that most customers select in your move situation -- either space in a 28' trailer or ReloCubes. The Read more...

Can I pay a little extra to have the driver help me load or unload?

U-Pack is a “you pack, we drive” moving company, meaning that U-Pack customers do their own packing, loading, and unloading. If you need help Read more...

How much is the military discount?

The U-Pack military discount (for current and former service members) is $50. To get your military discount, ask for it when making your reservation with Read more...

How much does U-Pack cost?

U-Pack is the affordable alternative to high-priced moving companies. In fact, U-Pack prices are almost always less than full-service and are often Read more...

Do you have any discount codes?

The most popular U-Pack discount is a $25 discount that is automatically applied when you complete your reservation online. We also offer military and Read more...

I already have a quote. How do I get another quote?

If you already have a quote and want to get another one, you can: update your existing quote online with what you'd like it to showcall U-Pack at 844-7 Read more...

How long can I store my items with U-Pack?

You can store your items for as long as you need. When you're ready for delivery, give us a call. Read more...

Can I ship a small amount of furniture?

Absolutely - just let U-Pack help. We'll deliver a moving trailer or ReloCube to your home. You load your small amount of furniture, and we'll Read more...

Can U-Pack service my address?

Most of the time U-Pack can deliver a trailer or ReloCube to your address, however, the following can provide problems: steep, narrow roads with no access Read more...

What is your phone number?

844-700-5478 is the number to call if you don't have a reservation yet, or you'd like to get more info about U-Pack. If you have a move Read more...

How do I track my shipment?

You can track your shipment 24 hours-a-day online or by calling 1-800-367-2237. If your shipment hasn't updated online, call 800-240-7422 and a moving Read more...

Where is the nearest service center to my residence?

U-Pack services its customers with 290 service centers. Read more...

I don’t know where I’m moving to yet. Can I still reserve a U-Pack move?

If you don’t know your exact address yet, a U-Pack moving consultant can still provide a quote and reserve equipment for your move. Just remember Read more...

What if I'm moving to or from a storage unit?

U-Pack can deliver your trailer to a storage unit for loading or unloading. You should check with the property manager for permission to leave our 28-foot Read more...

How much does storage cost?

The cost of storage depends on whether you’re storing a ReloCube, more than one ReloCube, or if you’re storing a trailer, and how long you' Read more...

Does U-Pack offer climate-controlled storage?

U-Pack doesn't offer climate-controlled storage. However, U-Pack does offer the ability to store your belongings directly in the moving trailer or Read more...

What areas does U-Pack service?

U-Pack offers nationwide door-to-door service, including service to Alaska and Hawaii. In addition, U-Pack offers service for moves to and from Puerto Read more...

How much for towing my car also?

U-Pack's moving trailers are not designed to transport automobiles, so we recommend Mr. Car Shipper. Give them a call at 877-528-9627. Read more...

Can someone from U-Pack call me?

Sure. If you'd like someone from U-Pack to call you, email moving@upack.com with your name, phone number, and request for us to call you. We'll be Read more...

Does a king size bed fit into a ReloCube?

Yes. A typical king size mattress is 76” x 80”, and the interior dimensions of a Cube are 70” x 82” x 93” (DWH). A king size Read more...

I want to keep the ReloCube/trailer for a year of storage. Is that possible?

Storage is available for as long as you need it, as long as it is in conjunction with a move. Storage fees are charged every 30 days to the credit card on Read more...

Are there discounts for AAA members?

While there is not a specific discount for AAA members, ask your moving consultant how you can save on your moving costs or if you qualify for any other Read more...

Can I store my ReloCube® or trailer shipment?

You can store your shipment with U-Pack, whether you are moving in a ReloCube or in a trailer. You can talk to a moving consultant at 844-700-5478 for Read more...

I’m not moving. I just need storage. Can you do that?

We can only provide storage in conjunction with a move. If you would like to store your goods before a move or after a move, we can certainly help with Read more...

Does U-Pack do long-term storage?

Yes. You can store your belongings at the service center for as long as you like – short-term or long-term as long as storage is part of a long- Read more...

What if my new home isn't ready yet?

If your new home isn't ready to move into yet, we offer storage in most areas. We can also deliver to a storage facility in your area. Let a U-Pack Read more...

How many people share the same trailer?

Your shipment is the only household good shipment that occupies the trailer - no one else's. While other moving companies include more than one Read more...

Are there any hidden fees with U-Pack?

There are no hidden fees with U-Pack. The only additional costs would be for services you add on, such as storage or expedited delivery. Read more...

Does U-Pack deliver on weekends?

U-Pack picks up and delivers on weekdays only in most locations. If you need your shipment to be picked up over the weekend, call a U-Pack representative Read more...

Can I store my U-Pack shipment for less than 30 days?

When you move with U-Pack, you get 2 free days of storage at the destination service center if needed. If you find yourself needing one or two days before Read more...

Do blankets come with the trailer or ReloCube?

U-Pack does not provide blankets with the trailer or ReloCube. However, you can purchase moving blankets from the U-Pack box store - free shipping on Read more...

Can I access my U-Pack shipment while it’s in storage?

Due to liability issues, you won’t be able to access your shipment while it’s in storage. Read more...

What if I can't move in right away?

If you can't move in right away, U-Pack can hold your shipment at the destination service center for free for two business days. After those two days, Read more...

Are the first 30 days of storage free?

No, U-Pack does not offer the first 30 days of storage for free. However, U-Pack storage rates are very affordable. Read more...

Can I have one or two Cubes delivered and stored for 3 months?

It might be possible. In most areas, storage is an option. Please call a moving consultant at 844-700-5478 to check availability. Read more...

Is the storage fee prorated for actual days of use?

Storage fees are not pro-rated. Read more...

If the trailer is delivered toward the end of the month, is storage pro-rated for that month?

No, storage isn't prorated. If you'd like to utilize a daily detention rate (instead of 30 days of storage) please contact a moving consultant at 8 Read more...

My lease is up before I move. Can I pack a Cube and have it stored until I move?

That might be possible! In most areas, storage is an option. Please call a U-Pack moving consultant at 844-700-5478 to check availability. Read more...

Is it possible to put all my items in temporary storage at the destination?

Yes, it's possible! Just let a U-Pack moving consultant know that you need temporary storage with your move (call 844-700-5478). Read more...

Is there a monthly rental rate?

U-Pack offers monthly storage options. Call 844-700-5478 and a U-Pack moving consultant will be happy to help you get rates. Read more...

Can I unload some of my items and put the rest in storage?

It may be possible for you to unload some of your items at your destination and put the rest in storage with U-Pack. Contact a moving consultant at 844-700 Read more...

Are ReloCubes stored inside at the service center?

ReloCubes are stored outside at the service center. Read more...

When does storage start? When shipment is picked up or once it gets to destination?

Storage starts when the shipments arrives at destination. Storage is not prorated, so you may want to schedule delivery around your storage roll-over date. Read more...

We have time between our move out date and move in date - what do we do with our stuff?

The best option is to store your shipment. Feel free to discuss your time frame with your moving consultant when reserving your move (call 844-700-5478) Read more...

How do I contact your marketing department?

You can reach the U-Pack marketing team at advertising@upack.com. Read more...

How do I get my shipment out of storage? I'm ready for delivery.

When you're ready for delivery, just give us a call at 844-700-5478, and we'll setup a convenient delivery time for you. Read more...