Transport and Delivery

How much time do I have to load my goods?

In most instances, you have up to 3 business days at your origin to load and another 3 business days at destination to unload. Arrangements can be made if Read more...

Do I have to be present when the trailer or ReloCube is dropped off or picked up?

Either you or an adult who represents you should be available when the trailer or ReloCube is delivered at origin and at destination. You will sign for Read more...

Can my trailer or ReloCube be dropped off and picked up in the same business day?

U-Pack typically allows up to three business days to load the ReloCube or trailer. However, there are some circumstances where you may need to load and Read more...

Can I put a lock on the moving trailer or ReloCube?

Yes, you can put a lock on both the moving trailer and ReloCube. For the moving trailer, you can place your own lock on the trailer while it’s at Read more...

Can U-Pack guarantee my delivery date?

Absolutely! U-Pack can guarantee your delivery date, plus you can also choose from expedited and deferred service options for most moves. This service is Read more...

I am ready for pickup. Who do I call?

If you have finished packing and are ready for pickup, call your local terminal. You can find the local terminal's phone number on your Move Plan or Read more...

Can U-Pack service my address?

Most of the time U-Pack can deliver a trailer or ReloCube to your address, however, the following can provide problems: steep, narrow roads with no access Read more...

How do I track my shipment?

You can track your shipment 24 hours-a-day online or by calling 1-800-367-2237. If your shipment hasn't updated online, call 800-240-7422 and a moving Read more...

What if I'm moving to or from a storage unit?

U-Pack can deliver your trailer to a storage unit for loading or unloading. You should check with the property manager for permission to leave our 28-foot Read more...

What is a terminal-to-terminal move?

A terminal-to-terminal move takes place when you bring your belongings to the origin service center for loading and you do your unloading at the Read more...

What kind of lock do I need?

You are able to place a lock on the trailer while it’s at your location (a standard padlock will work). Locks must be removed before the trailer is Read more...

When can my pick-up and delivery be made?

U-Pack picks up and delivers trailers on weekdays only in most locations. If you require a weekend pick-up and/or delivery, please call U-Pack at 844-700-5 Read more...

Is my trailer or ReloCube in transit?

You can check to see if your trailer or ReloCube is moving toward your destination by tracking your shipment online (just enter your reference number) Read more...

Has my trailer or ReloCube been picked up yet?

You can find out if your trailer or ReloCube has been picked up by tracking your shipment online anytime. Just enter your reference number to see the Read more...

How much time will it take to move?

U-Pack averages transit times of 2-5 business days. If you need it there faster, opt for U-Pack Guaranteed Service. Read more...

When will my shipment be delivered?

We'll give you an estimated transit window when your move is reserved. If you need a specific delivery date, or a specific delivery time, contact a Read more...

Where does U-Pack park my trailer or ReloCube®?

U-Pack equipment can be parked in a residential driveway, an approved parking lot, or in a legal street parking area. The height of a trailer requires a 14 Read more...

What is door-to-terminal delivery?

A door-to-terminal move is one where the moving equipment is dropped off at your door, you load your belongings inside, and then it gets delivered to the Read more...

What if I can't sign for my trailer or ReloCube at delivery?

If you aren't available to sign for your Cube or trailer at delivery (either at your origin or destination), you can have a friend of relative over Read more...

Does U-Pack provide service within the same state?

In some states, U-Pack does provide service within the same state. Contact a U-Pack representative to find out if your move qualifies for same-state Read more...

What is a terminal-to-door delivery?

A terminal-to-door delivery is where you load your belongings into the trailer or ReloCube at the origin service center. Once loaded, U-Pack delivers your Read more...

What does Door-to-Door service mean?

It means that U-Pack will deliver a moving trailer or ReloCube right to the door of your home for loading. You load, then U-Pack will drive your Read more...

How do I know what time my trailer will arrive?

When your shipment is in transit, you can call your destination service center to find out the estimated time of arrival for your trailer or cube. Or, you Read more...

I need to schedule delivery of my trailer.

If you need to schedule delivery of your trailer after you’ve reserved your move, or you need to schedule the delivery of your trailer at your Read more...

What happens if my stuff gets broken?

One the benefits of moving with U-Pack is that you’re in control of the way your items are packed and loaded. We have some great packing and loading Read more...

How far in advance can I have a Cube delivered to my home to pack?

We typically allow 3 business days to load and unload. If you need the Cube delivered to your home so you can have more days to pack, give us a call at 844 Read more...

I need to load items from two locations. Can U-Pack handle this?

Sometimes we can do what we call a second stop off. There is an extra fee, and your moving consultant must get permission from the local service center in Read more...

Does U-Pack deliver on weekends?

U-Pack picks up and delivers on weekdays only in most locations. If you need your shipment to be picked up over the weekend, call a U-Pack representative Read more...

If I get the trailer on Friday, when do you pick up?

If you get the trailer on Friday, you get up to three business days to load. If you use all three days, we'll pick up the trailer the following Read more...

Does U-Pack provide the driver?

U-Pack provides the driver to transport your belongings to your destination. The shipment will be driven by  CDL endorsed drivers who are insured and Read more...

Can you deliver a ReloCube to my location?

If ReloCube service is provided in your area and equipment is available this option will be displayed on your quote. If you do not see a ReloCube price Read more...

How does U-Pack get my shipment to Alaska, Hawaii, or Puerto Rico?

U-Pack moves your shipment to locations like Alaska, Hawaii, and Puerto Rico via ship. Your belongings will be placed on a ship to sail to your Read more...

What is a live load?

A live load occurs when a customer who lives in an area with limited parking or heavy traffic can't keep the equipment at their location for more than Read more...

Is it possible to get a trailer delivered and picked up on a Saturday?

In most areas, it isn't possible because U-Pack is closed over the weekend. However, we can check to see if your local service center can make an Read more...

What time of day will my trailer or ReloCube be delivered or picked up?

Most appointments for delivery at origin are set when you make a reservation. If an appointment is not set at the time of reservation, your local terminal Read more...

What if my ReloCube or trailer arrives at destination before I do?

If your trailer or ReloCube arrives at the destination before you do, U-Pack allows a two-day grace period for you to accept delivery of your goods if you Read more...

Will U-Pack pick up my goods from more than one location?

We can pick up for more than one location in some cases, but an extra stop requires terminal approval and an additional charge. A U-Pack Moving consultant Read more...

Do I have to be at the destination to accept delivery?

If you won't be at the destination to accept delivery, you must designate a representative (like a friend or family member) to accept delivery for you. Read more...

When do my three business days start?

Your three business days begins the next business day after you receive the trailer. Read more...

What does "loading at service center" mean?

"Loading at service center" means that the loading will take place at the local service center in your origin city, instead of at your home. Read more...

Does U-Pack drop off the trailer?

If you select door-to-door service or door-to-terminal service, U-Pack will drop off the trailer at your origin address. Read more...

How much does it cost for a same-day delivery or live load?

There is no additional charge for same-day delivery or live load. If you select live load, you may receive a time limit for the live load. Some terminals Read more...

Do I have to be present with my belongings to cross the border?

No, you don’t have to be present with your belongings at the border. If you’re moving to Mexico, you’ll need a customs broker. You can Read more...

What if I only want to guarantee the exact time that my move equipment will be spotted?

U-Pack Guaranteed Service options cover this scenario also. You can guarantee a one hour delivery window for $150 or a two hour window for $75. Both of Read more...

Will the driver remove the bulkhead?

No, the driver does not remove the bulkhead. Once your items are loaded, you will secure the bulkhead in place. This bulkhead will not be removed until Read more...

Can we request a shorter length of time that the trailer is at the origin or destination location?

Sure! In many locations, next day pick up can be easily arranged. Using all three loading/unloading days isn't required. However, we do like to know Read more...

When does transit time begin?

Transit time begins the business day after pick up and doesn't include weekends or holidays. Read more...

What is the height requirement for delivery?

U-Pack requires a 14-foot overhead clearance for delivering to your location. The area should be free of obstacles, such as low-hanging wires, mailboxes, Read more...

Can I pick up my shipment at the service center?

Yes, you can. If you'd like to pick up your shipment at the local service center and unload there (instead of at your destination address), call a U- Read more...

Can I ride with the driver?

Our trucks and transportation networks are not designed for passengers (including pets). Read more...

Does U-Pack transport people and pets?

Because of the nature of our trailers, we are unable to transport people or pets. For moving pets, we recommend taking them with you, or using U-Ship. Read more...

Are tolls covered in the transportation coverage?

Yes, they are! All quotes include: road tolls, driver, fuel, sales tax, liability coverage, and estimated transit time. Get a free online quote here to Read more...

Can I give special arrival instructions for the driver?

Yes, you can! If your move hasn't started yet, call us at 844-700-5478 (or email moving@upack.com) with the instructions you'd like to share. If Read more...

What does "delivery date" mean?

The delivery date is the date the delivery of your items takes place. When reserving a guaranteed service move, this date is specifically identified on Read more...

How soon do I pick up my items from a terminal?

When your shipment is in transit, call the terminal and schedule an appointment to unload your items. You can find your terminal's contact information Read more...

Do you call before you deliver?

We call customers at request. In most cases, that is available just ask your moving consultant. Read more...

Can U-Pack move me from one storage unit to another storage unit?

Sure. If you’re moving long distance from one storage unit to the next, U-Pack can help. Just be sure to obtain any parking permits or permissions Read more...

How long will it take my shipment to get to destination?

Every U-Pack quote comes with an estimated transit time. Transit begins with the first business day the loaded trailer or ReloCube is picked up. (Business Read more...

How do you transport a ReloCube or moving trailer across the country?

As a "you pack, we drive" moving company, you pack, load, and unload your household goods, and we take care of the driving. We'll move your Read more...

How do I know if my trailer has arrived at the local terminal?

Many times, you will receive a call from the destination terminal. However, you can track your shipment 24 hours-a-day online or by calling 1-800-367-2237. Read more...

What does “ready for dispatch” mean?

When you're tracking your shipment online at upack.com, you may see that your shipment is "ready for dispatch." This means that your Read more...

Can I move over the weekend?

If you want the weekend to load, you would need to have your moving equipment dropped off before the weekend. In most locations, delivery and pick-up is Read more...

What else gets put into the trailer when I’m done loading?

When you move with U-Pack, your shipment is the only households goods shipment on the trailer. If you move with a ReloCube, once you lock it, nothing else Read more...

How is my estimated transit time calculated?

Each U-Pack quote includes an estimated transit time. Your transit time depends on the distance between your origin location and your destination location Read more...

Can I get access to my trailer once it's in transit?

Once your items leave for your destination, you won't be able to access them until they arrive at your destination. That's why we recommend taking Read more...

What kind of truck do you use to transport the Cube?

The Cube is delivered to your home on a flatbed for loading or unloading. When it's actually moved to your new home, it's placed inside a moving Read more...

Does transit ever exceed four days?

U-Pack transit times average 2-5 business days, but sometimes a shipment can take longer to arrive (remember that unless you guarantee your delivery date, Read more...

What does reserve status mean?

"Reserve status" simply means you have a reservation with our service. Read more...

Can I just hire a driver?

U-Pack drivers are only available to drive U-Pack shipments. So, if you want to move without driving, U-Pack is a perfect solution! Click for a free Read more...

Is a special driver's license required?

Since U-Pack does the driving, there is no special driver’s license required.  Read more...

Can I use my own truck to move the trailer?

U-Pack is a “we drive, you save” service. The 28 ft. pup trailer you reserve will be dropped off and picked up by one of our drivers using Read more...

Is the forklift all-terrain?

No it's not. That's why we require the location for drop-off to be level and paved. If you have a specific question about your location, please Read more...

Why does my tracking result say "your shipment has been directed to marketing partner (MRGQ)?"

You have received this message because the location that you’re moving to isn’t directly serviced by the destination service center. This Read more...

Do you call the recipient when the shipment gets to the terminal?

Some service centers will call to notify the customer about the arrival of their shipment. As mentioned in your Move Plan, it's best to call the Read more...

I need the equipment the day before I move - no sooner.

We can drop the equipment one day before you move and pick it up the next day for transport. Just let a U-Pack consultant know this is what you'd like Read more...

Do the drivers drive straight through to destination?

No. Typically, our drivers will stop at one or multiple of our secure service centers along the way. Read more...

Will the driver bring the Bill of Lading with him - I can't print mine out.

No, but since you agree to terms electronically, it's not required that you print a copy. Read more...

How soon prior to the move do you drop the equipment?

When you're ready to begin your move, U-Pack will drop off the equipment at your home on the day you request. You'll have up to three business Read more...

Does the Cube remain upright during transit?

Yes, your Cube will always remain upright during transit. Read more...

What is the shortest amount of time I can use the trailer?

Most of our service centers are able to pick up a shipment the business day after it's dropped off. A turnaround time sooner than that (for same day Read more...

What does "pro on active duty manifest" mean?

This means that your move is being assigned to a local driver for delivery. Read more...

Who do I give my gate code to?

If your origin or destination address requires a gate code to access your street or driveway, be sure to let your moving consultant know ahead of time. Read more...

What does it mean when it says my shipment is currently loading for delivery?

If the shipment is at one of our terminals in transit, it generally means it's ready to leave for the next stop. If you get this message once your Read more...

How do I get my shipment faster?

U-Pack offers U-Pack Guaranteed service for those who need expedited delivery and a guaranteed delivery date. You can add this service on during Read more...

Can I ship ReloCubes separately?

Yes, but it will be considered two separate moves, whether you’re shipping separately to the same location or different locations. Contact a U-Pack Read more...

Where are my belongings stored while in transit?

Your items will be stored in the same ReloCube or trailer that you load them into. Your items are never transferred or moved during transit. Your items Read more...

Will my shipment be unloaded or transferred during the move?

U-Pack shipments are never unloaded or transferred.  Once you load your items, they are not unloaded until you unload them at your destination. Read more...

What happens if I request U-Pack Guaranteed Service and my shipment is late?

If you request Guaranteed Service and the shipment is late, U-Pack offers a 100% Customer Satisfaction Guarantee. Read more...